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Wovenware COO Establishes Guidelines for Responsible Chatbots

People are increasingly using bots in their everyday life.  Responding to a customer service issue or handling calendars, checking the weather, and ordering pizza, a bot does it all. Bots, or more commonly, conversational artificial intelligence (AI) is capable of helping individuals accomplish more.  We are experiencing their potential for increased action on a first-hand basis.

However, as AI moves beyond what the creators might have wanted, using chatbots becomes riskier each passing day.

What We Can Do to Ensure a Risk Free Chatbot

Isaac Asimov, in his robotic science fiction stories in the late 1940s elaborated Three Laws of Robotics. Carlos Mendelez, Co-founder and COO of Wovenware, recently elucidated on the following guidelines based on Asimov’s laws:

  • Transparency: If someone talks to a Robot, if he or she answers via chat, it is hard to evaluate the present features of speech techniques. To prevent confusion, it is essential to disclose that your sites are powered by robots.
  • Purpose: Consider the objective and the purpose of the chatbot. This will not only clarify the software and make sure that what you want the chat is viable and lay the foundation for measuring the bot’s achievement.
  • Situation: Sometimes it’s simply not appropriate to use a chatbot, like when a person’s information might be disruptive or need the comfort of a human voice.

The first generation of chatbots is already well past us. Early scripted instances are inoffensive, unless hacked.  However, as the latest systems become smarter, companies deploying these must pay cautious attention to above listed guidelines.

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